Frequently Asked Questions
How do I get started?
It is very easy to get started and the process is very quick. Please call 304-579-5853 or email us at contact@ageinplacewv.com or on our website click on the GET STARTED tab and fill out the form. Working closely with the client and family, Age In Place West Virginia will assess your loved one’s needs and recommend a plan of care. This plan is tailored to meet the client’s specific needs.
Does Medicare or Medicaid pay for in-home care Services?
Medicare does not pay for home care services. As of 2019, some Medicare Advantage plans may cover home care services depending on one’s plan.
Medicaid pays for non-medical home care to help individuals remain living in their homes. However, Medicaid rules are state-specific, and therefore, eligibility and benefits differ in every state.
Does Age In Place West Virginia Offer Respite Care and how is it covered?
Yes. Respite services charge by the hour or by the number of days or weeks that services are provided. Most insurance plans do not cover these costs. You must pay all costs not covered by insurance or other funding sources. Medicaid also offer assistance.
I have insurance, and I'm not sure if it covers home care services. Will Age In Place West Virginia verify coverage before starting service?
Yes, Age In Place West Virginia is very comfortable in dealing with insurance companies. With your approval, we will check your coverage and let you know the results.
Does my doctor have to prescribe home care?
No. Home care is self-directed personal care where you maintain full control over your circumstances and environment while getting the assistance you need to remain safe and comfortable.
What different services do you offer?
Age In Place West Virginia offers a full range of home care services. Call us to help determine the specific services right for your situation.
Do I have to sign a long-term contract locking me into services?
No. Age In Place West Virginia is here to meet your needs, and as your needs change, so will the services you receive. Our service agreement reflects this and adapts to meet changing needs.
What are the minimum hours of services provided by Age In Place West Virginia?
There are no minimum hours of service required. We customize our care plans for all of our clients to help them maintain the lifestyle they want.
How often do I get billed for services?
Billing is done weekly or monthly
Is there any additional cost to me?
No. Every agreement is clear and transparent; there are no hidden fees. The most typical additional cost you may incur is mileage when you ask your caregiver to run errands in their vehicle.
My loved one needs help but is in denial and won’t let anyone in the house. What do I do?
You are not alone. Many seniors resist having assistance in the beginning. One possible solution is to ask your loved one to allow a caregiver to come in once a week just to ease your mind. We recommend that you start by investigating all available care options and creating a plan of care. Then you can gradually add hours as your loved one becomes accustomed to and enjoys the company of the caregiver.
Can you care for someone in a facility (hospital, nursing home, or assisted living)?
Yes. We provide care services to everyone wherever they call home.
What if a family member needs to be put in a care facility while receiving services from Age In Place West Virginia?
We transition with you. We work with you and the facility to continue providing the services you request.
Why should I hire a caregiver from Age In Place West Virginia versus a private caregiver for my family?
If you hire privately, you become the employer of the caregiver. The following are just a few of the things you must take into consideration when hiring privately.
- Once you hire a caregiver privately, you are responsible for all state and federal payroll taxes.
- You must obtain Workers Compensation Insurance or make sure your private caregiver comes with insurance. If not, you could be responsible for any injuries claimed to have happened while working at your home. How will you pay for any claims of disability if they are filed against you?
- What happens if the private person doesn’t show up for work? Are you prepared to stay home and take care of your loved one?
- If the care is for you, are you prepared to be left alone without care if the caregiver does not show up?
- Are you capable of running a comprehensive, national criminal background check?
- Is the private caregiver bonded against theft?
- How will you ensure that the caregiver is knowledgeable and is competent with his/her skills
These are only some of the challenges of hiring privately. With Age In Place West Virginia , you do not have to worry about any of these issues.
How long will it take to start services?
Based on your needs and requests, we can start services immediately or at your convenience
Can I help choose the caregiver and meet them in advance?
Yes. If requested, we will arrange a meeting with a caregiver of your choosing. If at any time or for any reason you want to change caregivers, we will do so at no charge until you are completely satisfied.
What happens if a caregiver is unable to show up for a scheduled shift?
If your family’s caregiver is unavailable for any reason, another caregiver is made available immediately
How do you select my caregiver?
All of our caregivers are carefully screened and have successfully passed a thorough reference and national criminal background check. Our caregivers are bonded and insured. We match your specific needs and requests to the skills and background of each caregiver to find the ideal companion.
What if I need to speak with someone after business hours?
We are available 24 hours a day, 7 days a week, 365 days a year. When the office is closed, there is an on-call person available to help you.
About Us
Age In Place West Virginia is a privately owned, nurse run Home Care Agency. We are committed to providing services that enhance the health, dignity and wholeness of those we serve. We are dedicated to building long-term relationships with our clients while working to ensure an unparalleled level of service through quality training and education of our caregivers.
Contact Us
101 Medical Ct. Suite 202 Martinsburg, WV 25401
800-838-8675